Shipping policy

Processing time

Existing-design hats are made to order and are generally ready to ship or pick up within about one week. Orders are not processed or shipped on weekends or holidays. During high-volume periods, processing may take longer. We will contact you if a significant delay affects your order.

Shipping + pickup

Standard shipping is available for a flat rate of $6.95. Local pickup is available at 227 West Lake Street, Barrington, IL 60010. Customers will be notified when their orders are ready for pickup. Delivery estimates begin after processing and may vary by carrier. Shipping delays can occasionally occur.

Shipment confirmation + tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, duties + taxes

CURATE + CO. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damaged, missing or incorrect orders

If your order arrives damaged, is missing or contains an incorrect item, contact hello@curate-and-co.com first with your order number and photos. Keep the item and packaging while we review the issue and coordinate any carrier claim.

Returns + exchanges

See our return policy for eligibility and instructions.

Custom orders

Custom hat orders start at 25 hats. Allow 3–4 weeks when a custom patch is needed. Your proposal confirms the project schedule and delivery arrangements.